Refund policy

Last updated: 7 October 2026

This policy applies to orders placed on https://www.workplace-devices.sg/, sold by VSTECS (Singapore) Pte. Ltd. ("VSTECS", "we", "us"). Nothing in this policy affects your statutory rights under Singapore law, including your rights under the lemon law provisions of the Consumer Protection (Fair Trading) Act 2003.

Product Returns

Once your order has been delivered and matches what you ordered, we’re unable to accept returns, or offer refunds or exchanges, for a change of mind.

Damaged, faulty or incorrect items

If an item arrives damaged or faulty, or isn’t what you ordered, please email us at googleeppstore@ecs.com.sg within 24 hours of delivery with:

  • your order number

  • a short description of the problem

  • photos of the item and its packaging (total attachment size up to 10 MB)

  • an unboxing video showing the sealed package being opened. This is required to verify and document any damage or tampering, so we can resolve your request promptly and accurately.

We’ll reply with a return authorisation (RMA) number and instructions. Returned items must be sent with the RMA number, a copy of your tax invoice or order confirmation, and all accessories and original packaging. We can’t accept items that have been used, or damaged after delivery.

We’ll arrange collection of the item at no cost to you.

We can’t offer exchanges or refunds on used or opened products, except where the product is damaged, faulty or not what you ordered.

Replacements and refunds

Once we’ve received and checked the returned item, we’ll send you a replacement or, if a replacement isn’t available, give you a full refund.

Refunds are made to your original payment method within 10 working days of our receiving the returned item. Your bank or card issuer may take a few more days to show the refund. We’ll email you once your return is complete.

Faults after delivery (warranty)

Google Pixel and Fitbit devices and accessories come with Google’s limited warranty. If your product develops a fault after delivery, please contact techsvrs@ecs.com.sg for Pixel accessories, and pixel@ctdi.com.sg for Pixel phones, for a diagnosis.

Order Cancellations

If you placed an order by mistake and want to cancel it, please email us at googleeppstore@ecs.com.sg before the order is dispatched from our warehouse.

Please include your order number and the reason for cancellation. If you don’t have your order number, please send a screenshot of your order confirmation or payment.

Once your order is cancelled, we’ll refund the full amount to your original payment method.

If your order has already been dispatched when we receive your request, we’re unable to cancel it, and it will be delivered within the usual time.

Cancellations by us

We may cancel an order, in full or in part, if a product is unavailable, if the price or product information shown was incorrect, or if the order doesn’t meet our Terms & Conditions (for example, the quantity limits or Corporate+ eligibility). If we cancel your order, we’ll let you know and refund the full amount to your original payment method.

Contact Us

For questions about returns or cancellations, please email googleeppstore@ecs.com.sg.